Our Services

We provide a wide range of consulting services to public and not-for-profit clients applying a flexible approach, delivering projects with realistic results that move organizations forward.

WHY CHOOSE US?

Being a small, boutique company we are responsive to your needs and focussed on delivering results. Our rigorous research techniques ensure the highest quality service and our extensive experience means we are politically sensitive and capable of navigating every situation we encounter.

Evaluation

We design effective evaluations and with organizations to understand their evaluation needs, whether it be for transparency and accountability, quality improvement, discovery and learning, demonstrating value, or determining impact.

We ask the challenging questions and challenge groups to streamline their methodologies to allow for a focused and realistic evaluation, conducting both developmental and utilization focused evaluations and collaborates with project teams to include partners in the evaluation design.
We start by developing a framework, inclusive of evaluation questions, logic models, theories of change and methodologies. Leveraging our experience and best practices, we work collaboratively with teams to develop evaluation tools, collecting and analyzing data in order to provide findings to clients throughout the evaluation.

We are as adept in statistical analysis as we are in capturing stories to demonstrate the impact of the data. We encourage teams to review data and make meaningful changes to program and/or evaluation design to meet their objectives. We present findings clearly and make recommendations to support organizational growth and transformation.

EVALUATION EXAMPLE PROJECTS

Health Canada Substance Use and Addictions Program

Impact evaluation of prescription drug abuse projects to create a program performance story.

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United Way of the Lower Mainland Higher Needs

Summative evaluation to support the United Way's Healthy Aging Learning and Quality Assurance Plan.

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Engagement & Strategy

We engage stakeholders founded on consistency, transparency and willingness to listen. Our engagement is successful because stakeholders are provided the information needed for meaningful participation and assured their contributions will influence decision and direction.

Differing viewpoints and diversity are brought forward from individuals and project teams. Facilitation adapts and responds resulting in collaborative decisions and collective results. We use a facilitation style that enhances relational coordination and trust to foster lively engagement of an entire group. We structure our sessions to enhance the way the group interacts to bring about collective wisdom and regularly move beyond brainstorming and traditional presentations in favour of more creative and participatory styles. , including conversation cafes and going deep to address ‘wicked questions’.

Engagement & Strategy EXAMPLE PROJECTS

BC Ministry of Health

Health and Human Services Library Transformation.

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SafetyDriven

Broad stakeholder engagement & analysis of WorkSafeBC data.

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Organizational Development

01

Strategic Planning

We have extensive strategic planning experience across multiple sectors with an approach  grounded in solid group facilitation skills and best practices in governance. Our sessions are founded on and aligned with your organization’s values and objectives.

We begin our process with an in-depth discussion with the project sponsor to understand the organizational culture, priorities and challenges and a document review. We then consult with board members and senior staff as appropriate, through mobile-friendly surveys and/or interviews.

We often explore board effectiveness (and areas for improvement), achievement of strategic objectives and future directions. From here, we collaborate with the project sponsor to develop the strategic planning event which may include, but is not limited to: improving board functioning, visioning, and creating strategic objectives, specific (SMART) goals and realistic actions to achieve these goals. Strategic planning may occur over one or two days. Our final deliverable is a well-crafted, concise strategic plan that leaves members feeling energized and with a clear purpose.

02

Change Management

We apply a human-centred approach, using evidence to support change, framing the change initiative through sound communication and leveraging internal expertise to create the future state. For a change management strategy to be effective it must include those to be affected early in the process, consider human factors such as motivations and behaviours, address individual barriers to change and build in capacity and sustainability from the onset.

We engage stakeholders to keep them apprised of key information, listen to concerns, mitigate risks by bringing issues forward and connecting stakeholders. The change management role is unique in that there is an opportunity to perform tangible activities (i.e. engagement, assessment, communication, etc.) as well as to work with project teams to bridge quantitative evidenced based data with the human perspective. We work with stakeholders to understand, at a practical level, what the impact of the transformation will be and to develop appropriate strategies to support a sustainable transition.

ORGANIzATIONAL DEVELOPMENT EXAMPLE PROJECTS

Langley Care Society

Community engagement and strategic planning.

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SafeCare BC

Organizational start-up, sector engagement, strategic planning.

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